🕶️ Tomahawk Shades FAQ
Got questions? We’ve got answers — with a side of style and sarcasm.
📦 SHIPPING
⏳ How long does it take to ship my order?
We process all orders within 1–3 business days. After that, it’s in the hands of USPS (aka our shipping MVP). Most U.S. orders arrive 5–7 business days after they ship.
🌍 Do you ship internationally?
We sure do. International orders take about 7–14 business days to process before shipping out. Delivery times vary depending on where you are in the world, customs, and the local postal vibes.
⚠️ Any shipping delays I should know about?
USPS and other carriers sometimes face delays — especially around holidays, sales, and Mondays (just kidding… kinda). We’ll keep you posted, and we’ll always do our best to get your gear to you fast.
🚚 Can I track my order?
Yes! You’ll get an email with tracking info once your order leaves our warehouse. Stalking encouraged (just your package, not us 😅).
💳 RETURNS & EXCHANGES
🔁 What’s your return policy?
We accept returns on items within 14 days of purchase — as long as they’re unworn, unused, and in original condition.
👉 Just shoot us an email at Family@TomahawkShades.com to start the process.
🚫 What can’t I return?
Glad you asked:
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Mystery Pairs 🎁
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BOGO/BOGT/50%+ off promo items
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Limited Edition / Reserve / Small Batch drops
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International orders
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Anything that’s already been exchanged once (1 exchange per order allowed — we like to keep it simple)
💥 What if my item is damaged or I got the wrong thing?
That’s on us. Email Family@TomahawkShades.com with your order number and a quick description. We’ll make it right, fast.
💸 How long for my refund?
Once we receive your item and it passes inspection, you’ll see your refund within 30 business days. We know, that’s a long time — but we’re working on it.
🔒 WARRANTY
😎 What’s the Worry-Free Warranty?
Lost, stolen, broken — we’ve got your back. You can get up to 2 replacements per pair under our warranty.
Just cover a small fee (to cover shipping and vibes):
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Tier 1 (<$45 shades):
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$9.98 USA 🇺🇸 / $24.98 INTL 🌍
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Tier 2 (>$45 shades):
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$19.98 USA 🇺🇸 / $34.98 INTL 🌍
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👀 Anything not covered?
Yeah — free mystery pairs, heavily discounted items, and attempts to sneak in a promo code at checkout (we see you 👀). If you do, we’ll cancel it. Fair warning!
🎉 SALES & PROMOS
🛍️ I ordered during a big sale — will it take longer?
Most likely, yes. During BOGO, Black Friday/Cyber Monday, T-Mobile Tuesdays, Brad’s Deals, or any holiday chaos, please allow 4–5 extra business days for processing.
💬 Can I use a discount code with a promo item?
Promo-on-promo action isn’t our thing. Discount codes can’t be stacked on sale items, warranties, or mystery pairs. Our system will cancel it, and we’ll both be bummed.
🏷️ PRODUCTS
🕶️ Are your sunglasses polarized?
Some are — check the product description. We keep it 100% transparent (literally and figuratively).
💻 What’s Bluelight+ all about?
Our Bluelight+ glasses block out harmful blue light so your eyes don’t get roasted while you're scrolling, gaming, or bingeing Netflix.
🌆 Where are your products made?
Our shades are designed in New York and crafted with care. We keep things small batch for quality and style.
📍WHERE’S TOMAHAWK FROM?
🗽 Where are you based?
We’re proudly based in Farmingdale, New York — born in a basement, built by athletes and creatives, backed by legends.
💬 STILL NEED HELP?
Hit us up anytime:
📧 Family@TomahawkShades.com
We answer fast — probably faster than you’d expect for a sunglasses brand.